Support

Email support@voal.app. Please don't send anything private: email isn't end-to-end encrypted, so your mail provider and ours can read it.

Plans

• Cancel a subscription: open your Apple Account settings on your iPhone, then Subscriptions. Voal can't do this for you, because Apple handles payment and we can't see who you are.
• Restore a purchase: in Voal, open Settings, then Subscription, then Restore Purchases.
• Get a refund: refunds come from Apple, through reportaproblem.apple.com.

Your account

• Lost or new phone: Voal has no backup and no account recovery. Your messages and keys exist only on your phone, so a new phone means a new account, and your contacts need to add you again.
• Delete your account: in Voal, open Settings, then Delete Everything. It erases your phone's data and asks the server to delete your account.

Abuse

Block anyone from their contact details in the app. We can't read messages, so we can't check what someone sent. To report someone, email us what you choose to share, knowing that email isn't private.